Job Description
General Description The purpose of this class within the organization is to plan, organize, supervise, and evaluate the daily operations of major projects/programs/events in the Rock Hill Parks, Recreation and Tourism Department (PRT). This class works independently, under limited supervision, reporting major activities through periodic meetings.
Minimum Education And Experience Requirements Requires high school graduation or GED equivalent and formal training, special courses, or self-education that is equivalent to the satisfactory completion of one year of college education or specialized advanced training. An Associate’s Degree or Bachelor’s Degree in business or accounting is preferred. Six months to one year of work experience is required. The equivalent combination of education and related work experience may be considered.
Special Certifications And Licenses Valid Driver’s License
Desirable Knowledge, Skills, And Abilities - Ability to speak in a professional manner and in large group settings.
- Ability to ensure division compliance with all laws and regulations and control activities of the division through effective supervision.
- Ability to offer instruction and advice to subordinates regarding departmental policies, methods and regulations.
- Ability to perform employee evaluations and make recommendations based on results.
- Ability to offer training and assistance to subordinates, volunteers, co-workers and employees of other departments as required.
- Ability to take the initiative to complete the duties of the position without the need of direct supervision.
- Ability to plan, organize and prioritize daily assignments and work activities.
- Ability to learn and utilize new skills and information to improve job performance and efficiency.
- Ability to read and interpret complex materials pertaining to the responsibilities of the job.
- Ability to prepare required reports with accuracy and in a timely manner.
- Ability to react calmly and quickly in emergency situations.
- Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergencies or tight deadlines.
- Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.
- Work is performed onsite. The incumbent must be present at work to perform the essential functions of this job.
Essential Job Functions - Assists with tourism sales and outside marketing to vendors and organizations at conferences and trade shows.
- Provides a “one-stop shop” for clients by servicing prior, during, and post-group arrival.
- Assists with maintaining monthly performance sales reports, including but not limited to Weekly Tourism report and SMERF (Social, Military, Educational, Religious, Fraternal) economic impact report, for the Department Head.
- Assists with other administrative reporting and data collecting as needed.
- Maintains a well-informed working knowledge of the attractions and services available in the area to visitors and acts as a liaison between these entities and visitors to offer suggestions on entertainment, tours, shopping, special programs, and other attractions.
- Responsible for coordinating itineraries for group tours and area familiarization trips.
- Researches industry trends, best practices, and other core values of destination marketing organizations to enhance Rock Hill’s visitor development industry.
- Utilizes existing software to track sales and service efforts and produces monthly sales activity reports.
- Assists with creating written, visual, and digital content to benefit tourism marketing efforts.
- Aids in maintaining rapport with past clients for repeat visitation.
- Ensures professional and efficient internal and external customer service via communication with City Management, elected officials, department heads, co-workers, commissions, community partners, customers, and the general public.
- Assists with coordinating and scheduling all department travel.
- Helps with purchasing and tracking promotional items for tourism sales.
- Provides support in special events, grand openings, presentations, etc. by attending meetings, creating programs and agendas, writing talking points, creating slideshows, coordinating press conferences, working on the actual event, etc.
- Assists with other administrative aspects of major events as requested.
- Performs all other duties as assigned to meet organizational needs.
This Notice is not intended to be an all-inclusive list of duties, knowledge, skills and abilities required to do the job. This is intended only to describe the general nature of the job. A more comprehensive list of duties, responsibilities and essential job functions is available on the job description. The City of Rock Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, political affiliation, disability, national origin, genetic information, sex (including pregnancy, childbirth, or related medical condition), or age.
Job Tags
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