Job Description

Recruiting Coordinator

AnswerLab is a UX research and experience strategy firm that partners with the world's boldest brands to create experiences people love. We don't just deliver insightswe shape product direction, influence strategy, and accelerate innovation at companies like Amazon, American Express, Google, and Meta.

As a team of experience strategists, we uncover the "why" behind user behavior and transform it into clarity, direction, and momentum for our clients. Whether advising on AI, accessibility, or emerging technologies, we help design solutions that drive measurable business impactand build better futures for users.

What makes us successful is simple: the people who work here. We're a team of intelligent, curious, and collaborative professionals who care deeply about solving problems and making a difference. At AnswerLab, you're empowered to lead, grow, and have a real impactsupported by teammates who value thoughtful work, cross-functional collaboration, and yes, even a good laugh along the way.

Job Purpose

As a Recruiting Coordinator (RC), you will work closely with a Recruiting Team, UX Researchers, Team Leaders, and directly with clients to successfully execute UX research projects through the recruitment of research participants. In this role, you will be responsible for managing between 5-8 recruitment projects simultaneously. The RC position reports to a Pod Team Lead.

Job Responsibilities

• Review initial project details (for example, a Research Plan) and create a recruitment plan
• Create and maintain project milestones and timelines for every project through completion
• Collaborate with clients to understand the target audience(s) we are seeking to recruit
• Write the participant screener to use in recruitment of participants, review and/or provide recommendations on the screener to be used in recruitment of research participants when provided
• Learn new tools and workflows to use participant databases to find the right people based on the target audience(s)
• Craft recruitment plans outside of the participant database, should creative solutions be required, for studies with complex target audiences; this may involve coordination with other teams or vendors to source niche profiles
• Review potential participant responses to the screener to select the best research participants based on the project goals and client needs
• Be the main point of contact for potential participants: utilize CRM tools and templates, field questions, manage participant expectations on time investment and all pertinent project details
• Own the scheduling of research sessions and all calendar coordination
• Manage participant expectations on time investment and all pertinent project details
• Create thorough and solution-oriented communication to clients
• Manage client expectations through proactive communication and planning to ensure team alignment
• Ensure all non-disclosures and consent forms are signed by participants prior to their participation
• Track participant attendance to each project
• Ensure timely delivery of participant incentives
• Report on project metrics at close-out to help the team understand the effectiveness of invites, screeners, and different recruit tactics or databases
• Build and maintain client and teammate relationships through solution-oriented communication
• Manage client expectations through proactive communication (up to multiple times a day) and planning to ensure team alignment
• Ability to take quick action on time sensitive issues in a new, fast, client-facing environment with lots of moving parts
• Collaborate and support other team members on projects, tasks, or timelines
• Provide relevant insights on processes and tools to other team members and/or clients
• Ability to manage between 5-8 recruitment projects simultaneously

Knowledge, Skills and Experience

• 1-2 years of experience with coordination, scheduling, and managing of internal and external resources or similar role
• Preferred familiarity with market research studies, focus groups, UXR/user research, or design research
• Superior organizational skills, unflagging attention to detail and demonstrated commitment to the accuracy and completeness of information
• Service-oriented and responsive
• Ability to independently manage priorities and communications in a high volume, client-driven environment
• Excellent written and verbal communication skills and well-developed interpersonal skills
• Self-motivated and thrives in a fast-paced, growth-oriented, and time-critical environment
• Exceptional time management skills
• Quick learner and ability to multitask with minimal supervision
• Comfort learning new workflows across multiple tools
• Associate's degree or equivalent experience

In addition to expertly meeting the requirements outlined above, your success will be measured on our eight Core Values:

1. Build trust
2. Provide amazing service
3. Support and encourage inclusivity
4. Jump in to help others
5. Handle change with flexibility
6. Innovate our products and processes
7. Explore creative solutions to challenges
8. Make AnswerLab a great place to work

Physical Requirements

• Extended hours may be required to meet project deadlines
• Willingness to work shifted hours to service different time zones
• Sitting for extended periods of time

Note: This job description is subject to change at any time.

At AnswerLab, our mission is to create experiences people love. This means we strive to make our company a great place to work for people from all walks of life. Hiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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