Job Description

This role focuses on providing medical and clinical support services to patients. In addition, this role focuses performing the following duties: Prepares patient rooms, escorts patients to rooms, takes vitals and documents patient information; assists physicians with procedures and educates patients on specimen collection. Performs clerical or administrative duties in support of clinical operations. A clinical technologist role that has specialized knowledge or skills gained through a combination of vocational education, training, and experience. This role will be most commonly applied to patient care and/or scientific/laboratory jobs. An entry-level role typically requiring little to no prior knowledge or experience and requiring vocational or technical education. Work is routine or follows standard procedures, is closely supervised, and communicates information that requires little explanation or interpretation. Under general supervision of licensed personnel, this position is responsible for continuous, efficient and smooth patient flow in the outpatient/ambulatory setting. The position is a patient liaison through both clinical and administrative responsibilities. Plays an important role in the revenue cycle process, clinical operations, and patient experience. Responds to hourly variations in patient volume, clinician and room availability to continually maximize efficient use of space and resources in the clinic; identifies and provides necessary clinical and administrative preparation pertaining to patient care according to protocols; assists with patient care as warranted and within their scope of practice. Minimum Qualifications: High School Diploma or equivalent. Completion of Clinical Program OR Six (6) months of clinical experience in a healthcare setting. Basic Life Support Certification OR Obtain within three (3) months. Preferred Qualifications: Two (2) years of medical office experience. Bi-Lingual. Experience with electronic medical record systems. Duties and Responsibilities include controlling and monitoring patient flow, preparing medical records, providing customer service, escorting patients, ensuring safety, preparing exam rooms, assisting providers, performing vital signs and specimen collection, performing Point of Care Testing, quality control, assisting with diagnostic testing and billing, processing referrals, maintaining medical supplies, participating in quality improvement projects, and providing administrative support. Physical requirements include occasional lifting, prolonged standing and walking, exposure to infectious diseases and blood-borne pathogens, and fine manual dexterity. Skills required include organizational skills, ability to work independently, computer skills, good interpersonal skills, knowledge of universal precautions, knowledge of Epic, and ability to maintain patient confidentiality according to HIPAA. About Us: Tufts Medicine is a leading integrated health system in Massachusetts, comprising Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, a home care network, and a large physician network, with more than 15,000 employees and caregivers.

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