Job Description

Fractional ServiceNow Solution Architect

We are looking for a Fractional, ServiceNow Solution Architect who can step into many niche roles, fitting the needs of the moment and supporting ICF's digital practice.

ICF's Digital Modernization Division is the leading provider of Digital Transformation services for Federal agencies and other public sector entities.

Our services focus on enabling agency mission and business transformation using industry-leading low-code platforms, mobile applications, robotics process automation, and data analytics platforms. We are partnered with some of the world's leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation, integration, analytics, and O&M for our customers.

The needs of this role will flex and change depending on growth and changes in our digital practice, including participating in the preparation and submission of complex federal proposals. We see this role as one who steps in upon demand to help us define the total solution (people, process, and tools) that meets the customer's needs and aligns with our capabilities. You will work closely with the VP of our Digital Practice.

Responsibilities:

1. Analyze the solicitation requirements and develop a solution architecture that addresses the technical, management, and staffing aspects of the proposal.
2. Coordinate with the capture manager, proposal manager, and other stakeholders to ensure the ServiceNow solution is consistent with the win strategy, themes, and discriminators.
3. Lead the development of solution artifacts, such as road maps, white papers, concept of operations, architecture diagrams, technical volumes, and staffing plans.
4. Review and provide feedback on the proposal content, ensuring it is clear, concise, and compliant with the solicitation.
5. Present and defend the solution to internal and external reviewers, including senior management and customers.
6. Stay updated on the latest trends, technologies, and best practices in the federal market and the solution domain.
7. Based on your experiences and interests, we may ask you as a technology professional to support growth-related activities, including (but not limited to) RFI, RFP, prototypes, and oral presentations. Team members are also expected to uphold and maintain appropriate certifications for their practice expertise.

Preference Will Be Given To Candidates In The MD DC VA Area.

Qualifications:

• 10 or more years of experience implementing or architecting ServiceNow.
• ServiceNow Certified Technical Architect or Certified Master Architect
• US Citizenship is required (required by the federal government for this position).
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Job Location:

This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.

Preferred Skills And Certifications:

Certified in one or more additional mainline certifications, with preference for the following:

• Certified System Administrator
• Certified Application Developer
• Certified Implementation Specialist (CIS) - Human Resources
• CIS - Customer Service Management
• CIS - IT Service Management
• CIS - Discovery
• CIS - Service Mapping
• CIS - Strategic Portfolio Management
• CIS - Application Portfolio Management
• CIS - Software Asset Management
• CIS - Hardware Asset Management

• Experience writing ServiceNow delivery proposals, conducting oral presentations, delivering ServiceNow solutions demonstrations, and engaging with prospect and client leadership.
• Vast experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies
• Excellence in designing and leading complex solutions and integrations
• Excellent understanding of system architecture and design principles.
• Excellent technical leadership skills and a hunger to take on additional responsibilities.
• Excellent written and oral communication skills to deliver technical solutions simply and succinctly.
• Experience with the US Federal Government

Working At ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is:

$143,663.00 - $295,514.00 Nationwide Remote Office (US99)

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