Job Description
Job Title: Field Service Technician – Industrial 3D Printing
Location: Cincinnati, OH
Position Summary
We are seeking a hands-on Field Service Technician to maintain, troubleshoot, and support advanced industrial 3D printing equipment. This role offers the chance to build expertise in cutting-edge additive manufacturing technology while working closely with a collaborative and forward-thinking team.
Key Responsibilities
Deliver high-quality service and technical support to customers, ensuring machine uptime and reliability
Troubleshoot and repair complex systems, including:
Electrical and automation systems (PLC-based)
Mechanical assemblies and drive mechanisms
Laser and optical systems
Pneumatic, cooling, and inert gas systems
Lead on-site and remote troubleshooting efforts, with a focus on automation and controls
Assist with equipment installation and commissioning at customer facilities
Provide technical training to customers, subcontractors, and internal staff
Collaborate with global engineering and support teams to resolve escalated issues and improve equipment performance
Contribute to service process improvements, documentation, and knowledge sharing
Cross-train in other technical areas as needed to support team goals
Qualifications
Associate's degree in a technical field (mechanical, electrical, or electronics engineering) OR equivalent hands-on experience
Strong background in automation and machine control systems
Proficiency in PLC troubleshooting (Beckhoff/TwinCAT or Siemens 840D preferred)
Hands-on experience with electrical, controls, and mechanical repair of industrial machinery
Ability to troubleshoot logically under pressure and work independently
Strong communication skills (technical reporting, customer correspondence, presentations)
Willingness and ability to travel frequently, including extended assignments across North America and, at times, internationally
Prior exposure to additive manufacturing or post-processing methods is a plus, but not required
Why Apply?
This is an opportunity to gain specialized experience in advanced 3D printing technology, work with top-tier research and industrial organizations, and be part of a growing team shaping the future of manufacturing.
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