Job Description

1. Computer Technician

Information Technology Department

Finance & Administration

Tsaile Campus

Duty Schedule:

Monday - Friday, 8:00 am - 5:00 pm; may require evenings and weekends.

Summary/Objective of Position:

Under the general supervision of the IT Operations Manager, the Computer Technician accomplishes the Information Technology Department's strategic goals and objectives by planning, organizing, and implementing the assigned functions and projects required to operate and maintain optimal departmental activities and services; maintains confidentiality of all privileged information.

Description of Essential Functions of the Position

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this list is intended to reflect the current job accurately, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• 10% - Maintain records of activities using the IT-Help Desk Request System.
  • Troubleshoot issues and document solutions using the IT-Helpdesk Request System.
  • Follows all customer service processes from opening to closing a trouble ticket.
• 15% - Set up hardware and install and configure standard software and drivers.
  • Follow replacement plans as scheduled.
  • Complete necessary disposition documentation and obtain proper signatures.
  • Recover all replaced and decommissioned equipment to the disposal site.
• 40% - Diagnose, repair, and test computer problems to restore functionality.
  • Use diagnostic tools to assess or monitor computer systems and printers.
  • Manage security options on client systems and report attacks.
  • Troubleshoot system failures or bugs and provide solutions.
• 10% - Provides technical assistance for video conferencing equipment, instruction, and support to end users in the use of computers, printers, projectors, and peripherals.
  • Assists in evaluating end-user needs and recommends appropriate actions to resolve issues.
• 10% - Assist in maintaining IT inventory and updating the inventory database.
  • Follows naming conventions and assignments within the inventory database.
  • Maintain IT compliance with software licensing and vendor hardware agreements.
• 10% - Provides support for user training and events for all equipment and extends the network to event locations.
• 5% - Performs research on varying topics as requested by the Supervisor and other duties assigned.

QUALIFICATIONS

Education & Experience

Minimum:

• Proficient in the use of Windows and Macintosh operating systems, network printers, basic network protocols, and Active Directory.
• 1 year of experience with Windows or Macintosh operating systems.
• 1 year of computer or printer repair.

Preferred:

• Associate's degree in a computer-related field and two years of experience or equivalency recommended.
• Demonstrated computer skills, human relations, and effective communication skills are required.
• A+MCSE, of other applicable certifications.
• Note: 3 years of experience in computer support or service in lieu of the education requirement.

Knowledge:

1. Must be able to demonstrate skill in the use of repair of computer equipment and software.
2. Ability to model programs to the needs of users for desired results.
3. Ability to communicate technical information to non-technical users.
4. Use of help desk ticketing systems or applications.
5. Experience with imaging computers for individual workstations and expediting upgrades and patches to computers in the college labs.

Skills:

1. Communicate clearly and concisely, both orally and in writing, with all levels of internal and external contacts to provide clarity; gather and disseminate information, and resolve issues.
2. Anticipate areas of difficulty and questions to provide solutions to meet the needs.
3. Communicate professionally in person and via all media.
4. Ability to communicate technical information to non-technical users.
5. Reading, interpreting, and practical application of technical documentation.
6. Set job priorities and meet deadlines.

Abilities:

1. Demonstrate excellent analytical and critical thinking skills.
2. Ability to train small or large groups of end users.
3. Ability to cultivate positive working relationships with end users and co-workers using customer service practices.
4. Ability to perform under pressure and meet deadlines.
5. Work as a team member as well as autonomously when necessary.
6. Maintain confidentiality.

Physical Requirements, Work Environment & Travel:

1. While performing the duties of this job, the employee is frequently required to sit, talk or hear; use hands to finger, handle, feel objects, tools, or controls; and reach with hands and arms. The employee is regularly required to walk.
2. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Other Requirement(s):

1. Oral fluency in Navajo is highly desirable, but not mandatory.
2. Valid Driver's License.
3. Defensive Driving Certification.

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