Job Description

Location : Remote (Canada)
Job Type : Full-Time
Remote Work : Allowed
Travel : 15%

Job Description
We are seeking a dynamic and experienced Change Management Lead to drive the people-side of change for a large-scale ERP transformation initiative. This role is critical to ensuring successful user adoption and business readiness through structured change management strategies, communication, and training programs.

Key Responsibilities

• Develop and execute comprehensive Change Management Plans aligned with ERP transformation goals.
• Apply a structured methodology (e.g., Prosci, Kotter, ADKAR) to lead change management activities including stakeholder engagement, impact assessments, communications, training, and readiness.
• Partner with functional leads, project managers, and business leaders to identify and manage change impacts across business units.
• Design and implement stakeholder engagement strategies to ensure buy-in from all levels of the organization.
• Build and execute communication plans to provide clear, consistent messaging about the ERP implementation.
• Lead the design and deployment of end-user training programs to ensure proper understanding of ERP processes and tools.
• Define and measure success metrics, monitor change adoption, and identify areas of resistance or risk.
• Support the creation of business process documentation, SOPs, and user manuals in coordination with the ERP implementation team.
• Facilitate change network forums, super user programs, and leadership alignment workshops.
• Provide hands-on support during key ERP milestones such as User Acceptance Testing (UAT), Go-Live, and Hypercare.

Mandatory Skills

• 10+ years of overall experience with 3+ years of experience in Change Management with a minimum of 2 years in ERP implementations (e.g., Oracle, SAP, Workday, NetSuite, Dynamics).
• Experience with enterprise transformations including Finance, Supply Chain, Procurement, HCM, or Manufacturing modules.
• Demonstrated ability to lead large-scale organizational change initiatives across cross-functional teams.
• Strong understanding of ERP systems, business processes, and organizational impacts.
• Certification in Change Management (e.g., Prosci, ACMP) preferred but not required.
• Excellent communication, presentation, and facilitation skills.
• Strong interpersonal skills with the ability to influence and engage stakeholders at all levels.
• Agile mindset and ability to thrive in a fast-paced, evolving environment.
• Bachelors degree in business, Organizational Development, HR, Communications, or a related field

Nice to Have

• Experience working with offshore/nearshore teams.
• Prior experience in professional services, healthcare, public sector, or manufacturing industries.
• Familiarity with project management tools (e.g., Smartsheet, Jira, MS Project).

Academic Qualifications
Bachelors degree or the equivalent combination of education plus relevant experience, in Computer Science, Management Information Systems, Management, Business Administration, or related technical field.

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