Job Description

Company Overview

Maximus is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. The company has achieved profitability, 8-figure ARR, and is doubling year over year - with a strong cash position. Maximus has raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify.

Position Summary

In this role as a Care Coordinator supporting Maximus patients, you will be instrumental in delivering a seamless care experience. Your primary responsibilities include managing provider video conferencing schedules, coordinating with lab and pharmacy partners, and overseeing patient messaging queues. You will also serve as a key contributor to our patient concierge experience. The ideal candidate is driven by a passion for lifestyle, wellness, and fitness, constantly seeks innovative approaches to their work, and is eager to shape the overall patient journey.

Key Responsibilities

1. Video Conferencing & Scheduling

   • Coordinate and maintain provider schedules for video consultations, ensuring efficient appointment booking and minimizing scheduling conflicts.

   • Monitor upcoming telehealth appointments, confirm patient/provider availability, and troubleshoot any technical issues that may arise.

2. Lab & Pharmacy Coordination

   • Liaise with laboratory partners to manage test orders, track results, and ensure timely communication of lab outcomes to providers and patients.

   • Collaborate with pharmacy partners to facilitate prescription orders, refills, and medication-related inquiries.

3. Messaging Queue Management

   • Oversee and triage patient messages in digital platforms, ensuring inquiries are addressed promptly and directed to the appropriate clinical team member.

   • Escalate urgent or complex issues to the appropriate care team members, keeping patients informed of next steps.

4. Patient Communication & Support

   • Provide friendly and empathetic support to patients, answering questions related to appointments, lab tests, prescriptions, and follow-ups.

   • Educate patients on the use of telehealth platforms, including troubleshooting basic technical issues and sharing best practices for virtual visits.

5. Digital Healthcare Administration

   • Maintain accurate and up-to-date electronic health records (EHR), ensuring data integrity and confidentiality.

   • Identify opportunities to streamline workflows and enhance patient experiences, bringing recommendations to leadership.

6. Quality Assurance & Compliance

   • Ensure compliance with all relevant healthcare regulations and company policies, including HIPAA and data privacy laws.

   • Participate in team meetings to review patient feedback, address operational challenges, and discuss quality improvement initiatives.

Qualifications

• Experience: 13 years of experience in a care coordinator, healthcare administration, or telehealth support role.

• Education: Associate's or Bachelor's degree in Healthcare Administration, Public Health, or a related field preferred.

• Technical Skills: Familiarity with EHR systems, telehealth platforms, scheduling software, and basic troubleshooting of common technical issues.

• Communication Skills: Excellent verbal and written communication skills to effectively coordinate with patients, providers, and partners.

• Organizational Skills: Strong attention to detail and ability to manage multiple tasks efficiently in a fast-paced, digital environment.

• Interpersonal Skills: Empathetic, patient-focused approach with a commitment to delivering high-quality care and exceptional patient experiences.

• Compliance Knowledge: Understanding of healthcare regulations, especially HIPAA and data privacy guidelines.

What We Offer (Benefits):

• Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage)

• Full Suite: Medical, Dental, Vision, Life Insurance

• Flexible vacation/time-off policies

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